Prevent. Manage. Resolve. Transform.

RACS is a leading tech-oriented conflict resolution and change management practice.

We are shaping the culture and future of dispute resolution and mediation.

Resolve and Change System (RACS) is a trusted, premier dispute resolution practice based in Cape Town. Our experience in this specialised industry spans over 20 years.

By offering practical tools and expert resources to resolve and manage conflict situations amicably, fairly, and constructively, we redefine how people see conflict. Guided by our four fundamental values, we solve people-based problems and create cutting-edge solutions that are adaptable, transformative, and sustainable.

Integrity

We know how complex conflict situations can be, which is why we approach every situation with respect and integrity.

Innovation

We keep our finger on the pulse of new developments in an ever-evolving industry, including the latest technologies.

Passion

We love what we do. Our work is our passion meets purpose, made visible. And that is to resolve conflict situations amicably and fairly.

Diversity

We consider various viewpoints from a melting pot of people, which is our formula for success. Diversity is, after all, the lifeblood of our vibrant society.

Latest news

Transforming the Western Cape taxi industry: “We are not taxi bosses, we are business people”

The Western Cape minibus taxi industry is in the midst of a ground-breaking and transitional makeover, one which has the potential to be the blueprint for transformation in

Women in Transport

RACS aims to empower, enable, and transform. This is especially important in an informal, conflict-laden industry such as the taxi industry. Through our transformative work, we recognize that

Try our FREE Conflict Analysis Tool to help identify the nature of your conflict situation.

The word conflict often has negative connotations, but it’s not always so. On the contrary, conflict can be positive and productive, but the outcome lies in our approach. Therefore, it is crucial to understand the nature, dynamics, and level of conflict when managing conflict situations before deciding on an intervention.

RACS’ Conflict Analysis Tool is the first of its kind, shaving days off the process of identifying the level of conflict, saving you time and money.

An integral part of our practice is building relationships with our clients while offering strategic solutions to their conflict situation.

“RACS is a partner that is always able to deliver honest and experienced feedback and strong guidance and support. We have benefitted from their services and insights, which has helped us navigate challenging situations more confidently. I appreciate their approach and methodology, which focuses on building the resources within the clients’ organisation to manage change situations more effectively. In addition, there is a strong team of committed and passionate individuals who implement behind-the-scenes, going the extra mile for their clients. “

Tonia Overmeyer, Dean of StudentsSTELLENBOSCH UNIVERSITY

"RACS came on board at a time when our agricultural college was in turmoil. Racial division was escalating; students and lecturers were attacked. Craig and his team, using all his experience in conflict resolution, was able to turn the situation around, completely transform the ethos and culture, resulting in Elsenburg re-emerging as the best functioning agricultural college in the country."

Darryl Jacobs, Deputy Director-General: Agricultural Development and Support ServicesDepartment of Agriculture Western Cape Government

"It was delightful having you at the Postgraduate Dinner. And as usual, you delivered punches at the things that slow us down. Typical you, you named them – paying attention to naysayers; our inability to strongly declare an intention to follow up on our dreams and aspirations; and our general laxity to ask the right questions. Thank you for accepting our invitation to the dinner. All the very best."

Professor Chux Gerwase Iwu, Assistant Dean: Research & Innovation (Acting)Faculty of Business and Management Sciences - CPUT

"Our team enjoyed the workshop very much and the facilitators in my opinion managed to get a 90+ engagement. Participants were open-minded and willing to share, relate and think about our future role, including identifying key points for future consideration. The RACS facilitators were well prepared and willing to have minor program adjustments during the day, yet managed to achieve the objectives set for the workshop."

Ilhaam Groenewald, Senior Director of Maties SportStellenbosch University

"The role that RACS has been required to play is one where the ecosystem is complex due to the intergovernmental arrangements of the GIPTN. The GIPTN requires collaboration by a Local Authority and a Provincial Government in order to deliver an operational GIPTN. RACS has played an important role in this complex project by facilitating and coordinating processes as well as outcomes in order to ensure the objectives of the project are achieved. It is both a critical role but also one that has required them to understand the local government, provincial government as well as national government environment and context."

Deidre Ribbonaar, Chief Director - Provincial Department of Transport and Public WorksWestern Cape Government